Shipping Policy – The Sullivan Family

Shipping Costs

Free shipping on all orders – no minimum spend, no hidden fees.

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Order Processing

Orders are processed within 1–3 business days.

You will receive a confirmation email once your order has been dispatched.

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Delivery Times

Estimated delivery after processing:

Australia: 6–11 business days.

Please note that delivery times may be extended during peak periods, public holidays, or due to customs or carrier delays.

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Shipping Information

Any applicable import taxes, customs duties, or additional fees are the responsibility of the recipient, where applicable.

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Order Tracking

Once your order has been shipped, a tracking number will be emailed to you so you can monitor your delivery.

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Address Accuracy

Please ensure your shipping address is complete and correct before placing your order to avoid delays or lost shipments.

If you notice an error in your shipping address, please contact our customer support team as soon as possible at support@thesullivanfamilynoosa.com. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

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Lost or Damaged Orders

In the rare event that your order is lost or arrives damaged, please contact our customer support team as soon as possible at support@thesullivanfamilynoosa.com.

We’ll work with you to resolve the issue as quickly as possible.

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The Sullivan Family
support@thesullivanfamilynoosa.com