Return Policy – The Sullivan Family

Important

Please read our Return Policy carefully. No exceptions will be made where you have accepted these terms at the time of purchase, except where otherwise required by applicable consumer law.

Returns

Return Deadline

You have 30 days after receiving your order to request a return. If more than 30 days have passed since receiving your order, we may no longer be able to offer a refund or exchange, except where otherwise required by applicable consumer law.

Return Conditions

The returned product must be in the same condition as you received it, unused, and in its original packaging.

For products where hygiene is important, they must meet the applicable hygiene requirements before a return can be accepted.

Exceptions

For hygienic reasons, certain products cannot be returned for change-of-mind purposes, including underwear, lingerie, tights, and certain personal care products.

This does not affect any rights you may have in relation to faulty, damaged, or incorrectly supplied products under applicable consumer law.

Starting a Return

If you wish to return a product, please contact us at:

support@thesullivanfamilynoosa.com

Please include:

• Your order number

• The reason for your return

• Photos of the product if it is damaged, defective, or incorrect

• Your contact details

Please contact us before sending your return so we can provide you with the appropriate return instructions.

Refunds

Refund Procedure

After receiving and inspecting your return, we will send you an email confirming whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method. Please allow up to 30 days for the refund to be processed and reflected by your payment provider.

Delayed or Missing Refunds

If you have not received your approved refund after 30 days, please check your bank account and contact your bank or payment provider.

If you still have not received your refund, please contact us at:

support@thesullivanfamilynoosa.com

Return Costs

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.

We strongly recommend using a shipping method with Track & Trace, as we cannot be responsible for return shipments that are lost in transit.

Returns may need to be shipped to our return facility in China. The applicable return address and instructions will be provided after you contact our customer support team.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

Defective, Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at support@thesullivanfamilynoosa.com and include photos of the issue.

Where appropriate, we will arrange a replacement at no additional cost. If a suitable replacement cannot resolve the issue, we will provide an appropriate remedy, which may include a refund.

Nothing in this Return Policy is intended to exclude or limit any rights or remedies available to you under applicable consumer law.

Order Cancellation

You may request to cancel your order within 4 hours of purchase.

After this period, your order may already have entered processing and we cannot guarantee that it can be cancelled.

If your order can no longer be cancelled, you may need to wait until the package has been delivered and then submit a return request in accordance with this Return Policy.

Contact Us

If you have any questions or would like more information about our Return Policy, please contact us at:

support@thesullivanfamilynoosa.com

The Sullivan Family